After careful consideration of all the available information, and reviewing all aspects of the event organisation, we announced the decision to cancel the Herald Sun/Transurban Run for The Kids on Sunday March 29.
We believe this is the most appropriate course of action to minimise the risk of public exposure to COVID-19. Our priority is the health and safety of our entrants, volunteers, staff and the broader public.
As a result of the event cancellation, all entrants have the following options:
Transfer your registration fee to the Good Friday Appeal:
Entrants who select this option will receive their race kit and the option to participate in a Virtual Run/Walk for the Kids. (Purchases of SMS results, finisher’s medals and race pack postage will all be refunded). Details of the Virtual Run/Walk will be provided to those who choose this option. The first 5000 entrants who submit a result in the Virtual Run/Walk will receive a finisher’s medal.
Obtain a refund:
Refunds will be provided upon request for purchases of entry fees, SMS results, finisher’s medals and race pack postage. Please allow up to 21 days for processing of your refund.
Entrants who have made additional donations during the registration process also have the option to confirm their additional donation should be forwarded to the Good Friday Appeal OR request a refund of their additional donation.
Donors to online fundraising pages will receive separate communication regarding those donations.
Please complete your request BEFORE MIDNIGHT ON APRIL 3, 2020.
If we do not receive a response by the deadline, your registration fee will be transferred to the Good Friday Appeal in entirety.
Please note the information must be submitted separately for each entrant.
Merchandise refund requests will be determined on a case by case basis. If you wish to discuss your merchandise purchase, please email email@example.com, using the subject line: Merchandise Purchase.
Why have you cancelled the event?
Our priority is the health and safety of our entrants, volunteers, staff and the broader public. We believe this is the most appropriate course of action to minimise the risk of public exposure to COVID-19.
Why couldn’t the event be re-scheduled to another date?
We’d love to re-schedule, however, the current uncertainty around COVID-19 means we can’t be sure when it will be safe to hold the event. As we are unable to be certain of a new date, we didn’t believe it was fair to entrants to re-schedule. We look forward to announcing the 2021 date very soon.
Can I transfer my entry fee to 2021?
At this stage, we are unable to transfer entry fees to future events. This is consistent with the terms and conditions.
Can I donate my entry fee to the Good Friday Appeal?
YES! We are sure they will be very grateful to receive your donation. Simply choose that option when you tell us what you would like to do with your entry. If you decide to donate your entire entry fee, we will ensure you receive your race kit, so you can participate in a virtual run/walk and share your support of the Good Friday Appeal.
Will I receive a refund for my entry fee?
All entrants will have the option to request either a refund or to transfer their entry fee to the Good Friday Appeal. Please allow 21 days for your refund.
I entered other people as well – how do I arrange their entry?
Please submit entry details for each person, and a separate refund will be issued for each person.
I paid other items with my entry – what happens to those?
SMS results will be refunded in all cases
Race Pack postage will be refunded where kits are not dispatched.
Finisher’s medals payments will be refunded where not provided. There are a maximum of 5000 finisher’s medals available. These will be provided to entrants who complete a virtual run, and submit their results, or post a photograph on social media.
I made an additional donation with my entry – will that still go to the Good Friday Appeal?
Yes, additional donations made during the entry process will still be paid to the Good Friday Appeal, unless entrants specifically request a refund.
How will I receive my refund?
Your refund will be processed as a credit back to the same payment method used for the original purchase
When will I receive my refund?
Please allow 21 days for your refund
The credit card I originally used has been cancelled – what do I do?
If we experience any difficulties processing your refund, we will contact you to obtain alternate details.
My question isn’t answered here – what do I do?
Please email the Race Office: firstname.lastname@example.org and the Race Office team will provide a response as soon as possible.